Shipping
Last Updated: February 13, 2024
At MYSTICWEAR, we strive to provide a smooth and reliable shopping experience for our customers. This Shipping Policy outlines important information about the shipping of products purchased on our website. Please read the following details carefully:
Shipping Locations
MYSTICWEAR ships to all destinations within Australia, New Zealand, United States, United Kingdom and Canada. Availability of other international destinations will come in the future. To determine if we ship to your location and to obtain accurate shipping costs, please review the options during the checkout process.
Shipping Methods
We offer a range of shipping methods to suit your needs. The available shipping options and estimated delivery times will be presented during the checkout process. Our standard shipping methods include:
Domestic
- Standard Shipping: Typically takes 2-12 business days for domestic orders within Australia.
- Express Shipping: Provides faster delivery, typically within 2-4 business days. Note: this option will cost you a little more.
- Standard Shipping: Typically takes 2-12 business days for international orders to New Zealand, United Kingdom, United States and Canada. We plan to ship to other international destinations in the future.
- Express Shipping: Provides faster delivery, typically within 2-4 business days. Note: this option will cost you a little more.
Please note that shipping times are estimates and may be subject to delays due to unforeseen circumstances, such as extreme weather conditions, holidays, or disruptions in transportation services. MYSTICWEAR is not responsible for such delays.
The Domestic and International shipping times for each state in Australia are shown in the table below:
Order Processing Time
After you place an order, please allow 1-2 business days for order processing before your shipment is dispatched. Order processing times may vary during peak seasons, sales events, or promotions.
Shipping Costs
Shipping costs are calculated based on factors such as the selected shipping method, destination, and the weight and dimensions of your order. These costs will be displayed during the checkout process for your review before you complete your purchase.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to track your shipment’s progress. You can also access this information through your MYSTICWEAR account if you have one.
Shipping Restrictions
Please be aware of any shipping restrictions or customs regulations that may apply to your location. MYSTICWEAR is not responsible for any customs fees, duties, taxes, or other fees incurred during international shipping.
Multiple Items and Split Shipments
If your order contains multiple items, it is possible that they may be shipped separately to ensure the most efficient and timely delivery. In such cases, you will receive separate tracking information for each shipment.
Order Changes or Address Updates
If you need to make changes to your shipping address or order details, please contact us as soon as possible. Once your order has been processed and shipped, changes may not be possible.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work to resolve the issue and ensure that you receive your order or a replacement, as appropriate.
Contact Information
If you have any questions or concerns regarding our Shipping Policy or any specific shipping inquiries, please contact us here or via:
Email: admin@mysticwear.com.au
Phone: 0491139730
Thank you for shopping with MYSTICWEAR. We appreciate your trust in our products and services and will do our best to ensure that your order is delivered securely and promptly.